Free course Customer Service Fundamentals of dealing with customers in Arabic with a free certificate 2021
Customer Service: The basics of dealing with customers is a free course offered by Edraak that deals with the basics of dealing with customers in various situations to gain their satisfaction and loyalty, in addition to many important issues that directly affect the consumption of the product or service or to refrain from that, and among these topics are customer service skills And the quality of services and their impact on customer satisfaction, etc.
In the Customer Service course you will learn the basics of dealing with customers:
Customer service concept, customer service skills and effective communication
The importance of customer service and the determinants of customer satisfaction
Quality of services and their impact on customer satisfaction
Principles of dealing with clients and methodologies for understanding the customer
Determinants of customer satisfaction and control of consumer behavior
Advertising and communication technologies
How to manage customer expectations
Customer satisfaction techniques
The differences between goods and services
The contents of the customer service course The basics of dealing with customers:
The first unit: services and customers
Module Two: Missed (Disability) Model
The third unit: Quality and Satisfaction
The fourth unit: Marketing
Advantages of the customer service course Basics of dealing with customers:
Students from all Arab countries can join, students get the following benefits:
Registration is free
Unlimited access to course contents
Free certified certificate that can be downloaded in pdf format after completing the course
The student is not required to have a prior background
Explain how to register for customer service Basics of dealing with customers:
Students can register for the online course by following the following steps:
Create an account on Edraak
Activate your account by e-mail via the confirmation message
Go to the course page, then click on Join Now
